latest post
Post-call surveys are an industry standard when it comes to assessing customer experience.
Madeline Jacobson
March 15, 2024
Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.
Adam Larsen
October 31, 2023
Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.
Carl Schultze
August 30, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
August 1, 2023
AI
Learn how AI can increase efficiency and give people more time to spend on the activities they're best at.
March 13, 2024
Contact center
Compliance and QA
Learn how to improve call center agent performance using conversation intelligence.
Victoria Beverly
March 6, 2024
Learn how conversation intelligence software uses AI to find and reduce sources of compliance risk.
February 28, 2024
Turn your call scoring process from a check-the-box activity into a source of better customer experiences.
February 21, 2024
Add these 7 high-impact metrics to your call center quality assurance checklist to improve agent performance and CX.
February 14, 2024
See how AI enables quality assurance automation and drives call center improvements.
January 31, 2024
Tethr's CTO delves into the potential risks of GenAI and how Tethr is working with contact center leaders to mitigate them.
January 26, 2024
Automated quality management frees up time for contact center managers and improves agent coaching.
January 17, 2024
Customer Experience
Six CX leaders share their perspectives on the automation trends that will shape the agent and customer experience in 2024.
January 3, 2024
Get the latest insights from the Tethr team and level up the metrics that matter!