latest post
Conversation intelligence technology helps contact center leaders go beyond basic agent analytics for better customer service.
Victoria Beverly
May 15, 2024
Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.
Carl Schultze
August 30, 2023
Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.
Adam Larsen
October 31, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
August 1, 2023
Compliance and QA
Automated quality management frees up time for contact center managers and improves agent coaching.
Madeline Jacobson
January 17, 2024
Contact center
AI
Customer Experience
Six CX leaders share their perspectives on the automation trends that will shape the agent and customer experience in 2024.
January 3, 2024
High agent turnover? Learn how to improve your employee retention by reducing burnout.
December 19, 2023
Call center agent turnover is at its highest rate ever. Here's how to improve the agent experience and reduce attrition.
December 12, 2023
Conversation intelligence software delivers agent performance insights from every customer interaction.
December 6, 2023
See why businesses are shifting to digital-first customer service and how conversation intelligence improves the omnichannel service experience.
November 29, 2023
Learn how you can use Tethr's QA automation and Evaluations features to increase efficiency and improve call center performance.
November 20, 2023
Learn about the top 4 trends impacting MX, including QA automation and voice-of-the-member initiatives.
November 15, 2023
Learn how businesses are overcoming survey limitations with AI and machine learning.
November 9, 2023
Get the latest insights from the Tethr team and level up the metrics that matter!